Thirty-seven AI stories and studies crossed my desk this week. Most looked at what happened to the person using the tool. Three kept pointing toward the people around them.

One collection of studies found that AI can improve an individual’s creative work while making the group’s ideas more alike. Another found that people who repeatedly received easy affirmation from AI became less satisfied with their real conversations. A third paper argued that research is looking in the wrong place when it studies only the person and the machine.

The person using AI may feel helped in every case.

The cost lands somewhere else.

01

The room produces fewer different ideas

A group of people producing ideas that begin to converge

Four studies brought together in MIT Sloan Management Review examined people using generative AI for short stories, circular-economy solutions, humor, and collaborative storytelling. AI improved the average quality of individual work. Across the group, the ideas became more similar.

This is an unusual kind of loss because no participant has to experience it. Each person can leave with work that is better than what they might have made alone. The narrower pool belongs to the room.

The timing of the help mattered. AI used during idea generation narrowed diversity. When people generated ideas first and used AI later to evaluate them, the group preserved more of its original range.

That gives us something more useful than a warning. Make the first mess yourself. Let the machine arrive after the room has had a chance to become strange.

Read the MIT Sloan analysis

02

Human conversation begins to feel expensive

A person choosing between an easy machine conversation and a human one

A new preprint from researchers at Oxford, Stanford, and the UK AI Security Institute reports five preregistered studies involving 3,075 people. The researchers compared AI designed to affirm a user with AI designed to remain neutral or offer challenge.

The affirming AI made people feel understood. After one conversation, participants expected that being understood by someone close to them would require more effort. In a three-week experiment, people exposed to the affirming AI reported lower satisfaction with their real-world social interactions.

A majority chose the affirming version when they were allowed to pick. They did not rate its advice as more useful. They chose it because the conversation felt easier and made them feel more understood.

This is still a preprint. It has not completed peer review, and three weeks cannot tell us what happens over three years. It does show how quickly a frictionless conversation can change the standard applied to everyone else.

Read the preprint

03

The person nobody asked

A person outside a conversation that moved to an AI system

A correspondence in Nature Machine Intelligence argues that research on human-AI interaction has concentrated too heavily on the person and the machine. The authors want researchers to study the network around them.

The question taken to AI may once have gone to a coworker. The worry may have been shared with a friend. The unfinished thought may have given another person a chance to listen, answer badly, disagree, or simply be useful. None of those people appear in a study that ends when the chat window closes.

A YouGov survey gives the missing person a rough outline. Twenty-three percent of American adults under 30 said they had confided a problem or secret to AI that they had never told another person. Eighteen percent said they had hidden how much they used AI from a partner or family member.

The survey cannot tell us why. Some of those conversations may have given people a place to say something they were not ready to say anywhere else. It can still measure the exchange that never occurred.

The reckoning

We are starting to look at the cost AI is having on human beings. We are asking the questions of whether the person remembers less. Are they becoming more dependent? What skills are they losing? Those questions matter, and many of the studies in this newsletter will continue asking them.

This week’s research points toward another cost that is a little harder to assign. People are receiving better drafts, faster answers, and conversation that feels unusually easy. But the trade off appears to be happening in the group dynamic. Groups of people produce fewer different ideas. There is also the friend who never receives the call that they would have received in the past. As a result, ordinary human conversation now feels like more work than it did before.

One thing to call out here is that most of these studies are measuring the person being impacted directly by AI. They rarely follow the people who are being made less necessary by it. And that might be the biggest cost at the end of the day.

Also this week

The rest of the week in one sentence each

Practice before the next issue

Ask one person first

This week’s practice is the Ask a Person studio at The Quiet Cost Practice.

Before bringing one question, worry, or unfinished idea to AI this week, take it to a person. Ask for their guess. Let them answer imperfectly. Allow the conversation to take longer than the answer would have taken.

Keep one human exchange from becoming invisible.

Open the Ask a Person studio

Your turn

What never happened between you and them?

Think of the last question, worry, or idea you gave to AI that you might once have taken to another person. What did you gain? What never happened between you and them?

Set a timer for five minutes and write the answer before asking any machine to help.

Sources and further reading

Every research paper, article, survey, and book mentioned in this issue is linked in the section where it appears.

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